Role Purpose :
The Change Manager is responsible for leading and managing change initiatives across the organisation to ensure successful adoption of new processes, systems, and ways of working. This role partners closely with business leaders, project teams, and stakeholders to drive engagement, minimise resistance, and embed sustainable change.
Key Responsibilities
* Develop and execute change management strategies and plans aligned to organisational objectives.
* Lead change impact assessments, readiness assessments, and stakeholder analyses.
* Design and deliver communication, engagement, and training plans to support successful adoption.
* Partner with project and delivery teams to integrate change activities into delivery plans.
* Support leaders and managers to effectively lead change within their teams.
* Identify, manage, and mitigate change risks and resistance.
* Measure and report on change effectiveness and adoption outcomes.
* Facilitate workshops, briefings, and coaching sessions to support transition.
Key Skills & Experience
* Proven experience delivering change management across complex programs and technology initiatives.
* Strong stakeholder engagement and communication skills at all organisational levels.
* Experience working across both agile and waterfall delivery environments.
* Demonstrated ability to influence, coach, and support leaders through change.
* Strong planning, organisational, and problem-solving skills.
Qualifications (Desirable)
* Degree in Business, HR, Psychology, Communications, or a related discipline.
* Change Management certification (e.g., Prosci, APMG, ACMP) highly regarded.
Personal Attributes
* Resilient, adaptable, and comfortable operating in fast-paced environments.
* Empathetic, people-focused, and outcome-driven.
* Strong collaborator with a proactive and solution-oriented mindset.