* Permanent Full Time opportunity available (9 day fortnight)
* Minimum 2 years experience working in administration or operations in Local Government.
* LGO3 ($71,806 - $77,515 per annum + superannuation) based on skills, qualifications and experience.
Why Choose Us
Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.
Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.
We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.
We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.
Council's vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.
Our Vision: A globally connected community driven by lifestyle and nature.
Our Purpose: Grow Townsville
Our Values: Safety, Excellence, Respect, Value, Enjoyment
About the Role
This position plays a key role in delivering exceptional customer service to a broad range of customer across multiple contact channels and locations and working collaboratively across Council to champion our purpose of Growing Townsville and to deliver the Corporate Plan in consultation with the Townsville Community.
Ensuring a high level of customer service and professionalism is provided to the community and council customers by effectively managing customer enquiries, service requests, applications, and transactions across multiple service delivery channels with accuracy.
About You
Our successful applicant will bring well developed customer interaction capabilities gained from working in customer contact environments, along with high level administrative, cashiering and computing skills.
Keyboard accuracy and proficiency in Microsoft Word, Excel and the broader Microsoft Office Suite are essential. Knowledge of records management practices, including computerised records management systems, is highly desirable, as is a sound understanding of Council business management systems
How to Apply
Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.
For further information review the Position Description.
Closing Date: 11.45pm, Monday 23rd February 2026
What We Offer
* 17.5% annual leave loading
* Up to 5 weeks annual leave
* Up to 3 weeks Personal/Carers Leave
* 14 weeks paid Parental Leave
* Domestic and Family Violence Leave
* Natural Disaster Leave
* Up to *13.5% Superannuation employer contribution for contributing members
* Salary Sacrifice opportunities
* Learning and Development opportunities
* Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
* Employee Loyalty Program offering discounts at selected local businesses
* Employee Assistance Program
* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply
All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact or phone for a confidential discussion.