About the Department of Government Services (DGS)
The Department of Government Services was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day‐to‐day services together in one department to make things easy and seamless for Victorians and businesses by connecting and digitising our systems across state and local government and streamlining corporate and procurement services.
About the Role
Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised experiences that support and empower all Victorians with low/no touch, effortless interactions following universally accessible patterns. Lead the design of initiatives, building modern and innovative government services.
Key Accountabilities
* Collaborate with Product, Engineering, Delivery, Policy, and Design leaders to create compelling, personalised experiences that support and empower all Victorians with low/no touch, effortless interactions which follow universally accessible patterns.
* Design and validate innovative solutions, working with stakeholders to understand and balance customer, business, technical and regulatory requirements.
* Ensure our products deliver on our organisational goals, meet quality benchmarks and are regularly released.
* Present compelling stories and craft strategies with a variety of stakeholders, bringing them along the journey.
* Contribute to the development and maintenance of design systems, style guides, and interaction patterns to ensure consistency and coherence across our digital platforms.
* Plan and participate in user research activities to gain insights into user behaviours, preferences, and pain points, and use this knowledge to inform and validate design decisions through usability testing.
* Design and facilitate workshops for alignment, ideation, and iteration – for small and large groups – either remotely or in‐person.
* Initiate and maintain effective relationships, consulting and negotiating with internal and external stakeholders at peer or senior levels, relying on formal and informal communication channels to achieve goals and engage stakeholders to help them identify areas and opportunities for improvement.
* Actively present design decisions for review and buy‐in, provide justifications, and incorporate feedback from stakeholders both within and outside the digital team and department.
Specialist/Technical Expertise & Qualifications
* Demonstrates a deep understanding of end‐to‐end product design – from discovery and research through to prototyping, testing, and validation with users and data.
* Has worked in cross‐functional product teams, managing and influencing stakeholders, moving design work through stage gates, advocating for the customer, achieving great design outcomes within regulatory and policy requirements.
* Provides evidence of crafting and presenting compelling stories and strategies with a variety of stakeholders, bringing them along the journey.
* Has a proven track record of successfully influencing outcomes with design partners and stakeholders.
* Demonstrates a high level of craft proficiency and extensive product design toolkit, including: service design and UX tools and methods; research tools, methods and platforms; using Figma to produce high‐fidelity UI designs and FigJam for collaboration; understanding of and contributions to design systems; knowledge of HIG and Material guidelines, Android and iOS platforms; strong understanding of responsive web design and web design foundations.
Eligibility & Appointment
This ongoing role is only open to applicants with relevant rights to work in Australia. To be eligible, you must possess the corresponding work rights for the advertised employment period and be an Australian/New Zeland citizen or an Australian Permanent Resident. Preferred applicants may be required to undertake pre‐employment screening. DTF actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DTF can be worked flexibly, although this may differ from role to role.
Employment Details
Position type: Ongoing. Closing date: 11:59 pm Thursday, 30 April 2026.
EEO Statement
DTF encourages equal opportunities and does not discriminate on the basis of any factors identified by legislation.
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