Business Unit:
**SD O/H WER-GEE**
- Function:
**Operations**
- Job Code:
**704790**
**Authorised Officer - Bendigo**
- A great opportunity to make a positive impact in the community
- Permanent Full-Time position located at Bendigo Station
- Starting rate of $34.9243 per hour, fully qualified rate of $42.6852 per hour plus penalties + super
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
**_ About the role_**
As a member of the Customer team, an Authorised Officer will be responsible for the day-to-day reporting of offences under the Transport Act with a focus on anti-social behaviour particularly on late night Friday and Saturday services and special events.
The role will work with V/Line management to ensure trouble-free and safe travel for customers travelling on V/Line Passenger vehicles.
Assist management in preparing for and responding to operational incident/emergency response. This includes participation in emergency and incident management training, exercises and forums.
In addition to performing the duties specified in this position description, an employee may be required to undertake other duties or functions consistent with their classification, capabilities, and skills.
You'll use your exceptional communication and conflict resolution skills to create a safe and smooth operating environment.
- Key Accountabilities include:_
- Report all offences detected and submit relevant reports in an accurate; timely manner and ensure all reports are of the highest standard for successful prosecution.
- To provide timely written reports to the Team Leader - AOs of all security and anti-social related behavioural incidents that will be included in the monthly Executive Security Management Meetings.
- Assist the AO management team to effectively respond to operational and emergency incidents.
- Assist in the security and preservation of V/Line rolling stock, infrastructure vehicles and station property.
- Deterring anti-social behaviours / crime / vandalisM/Fare evasion by way of visible presence and reporting of offences under the Victorian Transport Act and Regulations on board trains and at railway stations or premises operated by V/Line.
**_ About you_**
You take pride in the impact of your work, are a resilient individual with strong abilities in emergency management and conflict resolution. You have a strong customer service background and enjoy working with the public.
- Demonstrated alignment to V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
- Relevant tertiary qualifications or equivalent education and/or experience
- Highly developed interpersonal skills
- Experience in dealing with difficult / confrontational situations including de-escalating volatile situations to ensure safety highly regarded
- Able to work under pressure and make decisions quickly in stressful situations
- In addition to free Myki travel, we offer:_
- **_Community impact_**_ - Make a genuine difference. Work in a role that connects Victorians, every day._
- **_Huge potential_**_ - We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity._
- **_Dynamic environment_**_ - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation._
- **_Collaborative team_**_ - You'll be part of _a broader supportive team. _Surround yourself with talented, passionate peers._
- **_Flexible working_**_ - We support flexible working. Work in a way that supports you to thrive in your role._
**_How to Apply_**
The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.
Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
- Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2019 / Asset Management Enterprise Agreement 2019)._
- V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we _welcome applicants from any background_. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community._