Job Description
This Business Analyst will be a key member of the client's IT Team to identify, design, build and implement CRM solutions for sales, marketing and operations teams.
What you'll be doing?
* Design and implement CRM solutions for sales, marketing and operations teams
* Key liaison, establishing strong relationships w/business partners and technologists in organization that include sales, marketing and operations teams across the franchises. Influence senior leaders
* Develop strategic plans/identify strategic business information needs to improve business results
* Work with business partners to solve complex problems with IT solutions in a demanding business environment
* Interacts regularly with business customers to understand their business and to anticipate needed IT solutions
* Lead workshops to drive detailed business requirements and conduct technical analysis of business requirements on CRM engagements
* Deliver presentations, facilitate and address issues at a senior management level
* Identify/plan enhancements/changes to improve effectiveness of business solutions
Qualifications
Key experiences and attributes:
* Full Salesforce Platform Experience
* Key working/influencing experiences with sales, marketing and operations teams demonstrated business acumen
* Proven track record in gathering requirements as a business analyst on large scale enterprise CRM projects in a matrixed organization with financial payback or business case
* Have hands-on technical CRM configuration experience to help drive business requirements, design and build
* Demonstrate strong technical/business knowledge, requires limited direction, handles complex analysis and possesses strong knowledge of the SDLC and other project methodologies.
* Apply innovative systems solutions to business problems: defining business processes & requirements, identifying/evaluating technical solutions, testing solutions, documenting/maintaining requirements, assisting in training activities, deploying solutions, and resolving critical production issues
* Work independently and in cross-functional team
* Work in an onshore-offshore organizational model
Additional Information