Key Responsibilities:
The role involves investigating, troubleshooting, and resolving incidents and service requests for infrastructure and other related technologies. This includes maintaining system health and performance through proactive maintenance and patching activities across infrastructure.
This position requires strong analytical and problem-solving skills to leverage O/S, Compute, Storage, Virtualisation, Backup, and Application knowledge, along with a broad array of tools, to solve complex problems.
Day-to-Day Activities:
- Investigate, troubleshoot, and resolve incidents and services requests for infrastructure and other related technologies (network, network security, etc.)
- Maintain system health and performance through proactive maintenance and patching activities across infrastructure
- Perform configuration and administration of infrastructure
- Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively
- Follow and enforce ITIL aligned incident, request fulfilment, problem, and change management process for changes required on customer's network
About You:
- Preferred Qualifications:
- ITIL Foundation qualifications and suitable vendor certifications preferred
- Experience working within an IT Services Provider or Mid-Large corporate enterprise environments
- Good analytical and problem-solving skills, able to leverage O/S, Compute, Storage, Virtualisation, Backup, and Application knowledge, along with a broad array of tools, to solve complex problems - Experience as a Microsoft Wintel Systems Engineer
- Experience in managing and upgrading Windows Server Services, ie Active Directory, Group Policy, Exchange, M365, DNS, DHCP, File/Print, etc.
- Experience in building and deploying Microsoft systems in a virtualised environment.
- Experience in managing and maintaining Microsoft Server O/S, O/S Patching, application patching via MECM and WSUS
- Experience in managing and upgrading Hyper-Converged systems, ie Cisco UCS/HyperFlex and NetApp HCI
- Experience in managing and maintaining NetApp Data storage systems
- Experience in managing and upgrading VMWare virtualisation systems
- Experience in managing and upgrading Enterprise Backup systems, eg Veeam
- Experience with developing and maintaining PowerShell scripts