About the Company Our client is a leading Australian retail organisation. Due to continuous growth, they are looking for an experienced Customer Service Officer to join the team and be committed to providing excellent end to end customer support and administrative assistance to their B2B wholesale customers. About the Role Alongside a team of 7, this role is focused on the smooth delivery of Wholesale product-sale support. Use an investigative mindset to find solutions for customers, whilst ensuring sales are entered into the system in a timely manner. This is NOT a call centre role, and is focused on providing exceptional service to customers via problem solving administration. Due to urgent demand, this is a role that offers an immediate start, with the potential to go permanent and progress in the business long term! This role is office based, working a 38 hour week. Duties Reporting to the Customer Service Team Leader, some of your duties will include: Assist customers with enquiries end to end via email phone & investigate to find solutions Database management; inputting orders, generating credit notes, filtering the inbox Generating reports to ensure actions are completed within agreed timelines Liaise with other departments to gather information for customers Skills & Experience To be a successful candidate you must have: Previous experience in Customer Service/Office Support/Administration - minimum 1-2 years Previous experience in Retail - on the floor or phones - highly desirable Intermediate Excel ability to pick up new systems An eye for detail, initiative and the ability to problem solve Full working rights in Australia Culture & Benefits AMAZING discounts off all brands affiliated with the organisation if converted permanent Wardrobe allowance provided if converted permanent Great progression opportunities long term Opportunity to work for a leading company in their field! Apply Today Please send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0013271487 KB By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.