IBM Automation Integration labs are seeking a Technical Support Engineer (TSE) passionate about working with high-performing teams, cutting-edge technology, and helping customers succeed with MQ projects.In this role, you will:Build and lead a global support team focused on customer satisfaction, supporting major clients worldwide.Provide remote technical support for IBM software, hardware, and solutions, specializing in MQ and MQ Appliance on Linux/Unix and Windows platforms.Diagnose and troubleshoot complex systems, analyze data dumps/traces, and collaborate with support teams to resolve issues.Communicate action plans effectively to customers and IBM representatives.Contribute to knowledge base articles and support offerings, and mentor team members.To succeed, you should have:A passion for technical challenges and results-oriented mindset.Excellent communication skills and technical knowledge, especially in Unix/Linux, with experience in customer support.Strong problem-solving, listening, and creative thinking abilities.Flexibility to work in a 24/7 environment, including shifts, weekends, and holidays.Required education: Bachelor's Degree in Computer Science, Communication, Electronic Engineering, or related fields.Preferred skills and experience:Experience with MQ or Application Servers.Fluency in English and Chinese is preferred.Mainframe expertise is a plus.About IBM: IBM Software leverages AI, machine learning, and hybrid cloud to transform business operations, emphasizing data utilization and secure, scalable platforms.Life at IBM: We foster innovation, continuous learning, and diversity, encouraging our IBMers to grow, collaborate, and make a positive impact globally.Join us: Be part of a company committed to responsible innovation and making the world work better.Additional details: Position in ST LEONARDS, Australia, with a hybrid work arrangement. Job ID: 37101.