**About this role.**
We're seeking a skilled and experienced Service Desk Analyst to join our dynamic team.
The successful candidate will provide high-quality technical support, advice, and troubleshooting services to our clients across multiple locations, platforms, and technologies.
You'll be responsible for resolving operational issues proactively and ensuring seamless service continuity.
This is an ongoing role with opportunities for growth and development.
Key responsibilities include:
* Providing first-level IT technical support and advice to clients;
* Resolving operational issues in a timely and efficient manner;
* Maintaining up-to-date knowledge of IT systems and technologies;
* Collaborating with internal stakeholders to achieve business objectives;
* Contributing to process improvements and best practices.
To be successful in this role, you'll need:
* Demonstrated experience in providing IT technical support and advice;
* Strong problem-solving and analytical skills;
* Excellent communication and interpersonal skills;
* Ability to work independently and as part of a team;
* Proactive approach to resolving issues and maintaining service continuity.
In return, we offer a competitive salary package, flexible working arrangements, and opportunities for professional growth and development.
**Benefits:**
* Flexible working arrangements;
* Inclusive parental leave policy;
* Flex leave;
* Great learning and development opportunities;
* Employee support services;
* Fitness and well-being programs;
* Staff-led networks.
**How to apply:**
* A resume clearly detailing your relevant skills and experience;
* A cover letter addressing how you meet the requirements of the role.