About Keolis
The G:link is operated and maintained by Keolis Gold Coast (KGC). Keolis is a leading operator and integrator of public transport in Australia, enabling over 100 million passenger journeys each year. With more than 3,500 employees across five states and our head office in Melbourne, we deliver safe, reliable, and sustainable mobility solutions that connect communities and enhance everyday journeys.
Our Culture
What makes working with us so special is our culture, one that embraces our KGC core values (We Care, We Imagine, We Commit) and shared commitment to the development of high performing natural leaders within the organisation. We are proud to recruit, train and retain the most talented professionals on the Gold Coast, who share our customer (Think Like a Passenger) and safety focused (Zero Harm) approach. Our staff are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout the Company.
Our Benefits
* 12 % Superannuation;
* Salary Packaging (inc. salary sacrificing additional superannuation and novated car leasing);
* Education and learning opportunities;
* Employee Assistance Program (for employees and immediate family);
* Reward & Recognition (inc. years of service, employee of the year, birthday celebrations);
* Health & Wellness Programs (inc. team challenges, Fitness Passport);
* Flexible work options (including Paid Parental and Adoptive Leave);
* Free onsite parking;
* Enjoy a great work life balance on the Gold Coast!
About the Role
The LRV Operator will operate the Light Rail Vehicles (LRV) to deliver a safe, reliable and comfortable experience for our passengers and the surrounding community. Working as part of the Operations team to manage and recover service disruptions or emergency situations by responding appropriately to protect our passengers, the community and the light rail assets under the guidance of the Operations Control Centre (OCC) and the operational procedures. At all times Thinking Like a Passenger, and maintaining safety as your number one priority in every situation.
The LRV Operator will be responsible for;
* Safe operation of the LRV and adapting speed according to the timetable, procedures, signals, line profile and the surrounding environment;
* Stopping at each LRV station, ensuring the door opening and closing sequences are correctly followed in a safe manner;
* Following instructions from the OCC through the Tetra Radio system;
* Assisting customers both boarding and disembarking when required;
* Responding to requests for information from customers when safe to do so;
* Providing information for customers on delays and incidents through internal and external public announcement systems;
* Performing pre-service LRV testing and preparation for the days service in accordance with KGC procedures;
* Reporting any and all defects and/or potential hazards that relate to the light rail system in real time to the OCC;
* Where safe to do so, perform basic front line maintenance (such as rubbish removal from LRVs at defects);
* Carry out position as described within the KGC operational emergency and incidents response plans and procedures.
As an LRV Operator you may be exposed to;
* General physical abuse, verbal abuse and aggressive behaviour from members of the public;
* Potential blood and body fluid transfers;
* Potential needle stick injuries; and
* Potential situations involving persons with traumatic injuries or death as a result of vehicle accidents.
Skills and Experience
You will require an open non-restricted drivers licence. No other experience is necessary - we will provide you with all training required!
As an LRV Operator, you will;
* Have a positive attitude and good team spirit;
* Be willing to work shift hours over a 24 hour rotating roster;
* Have the ability to work shifts of up to 8 hours duration (or longer if overtime worked) day or night, any time of the year;
* Have excellent reaction times;
* Be willing and able to work as a Rail Safety Worker Category 1;
* Have the ability to remain calm in challenging situations and cope with stress;
* Have the ability to deal with challenging people;
* Have the ability to work autonomously;
* Be able and willing to perform moderate physical tasks including changing points, bending down and reaching to rectify faults on the LRV.
How to apply
* Applicants are to apply online with their current resume and cover letter and complete the online questionnaire by selecting the Apply Now option below.
* Shortlisted 'LRVO Talent Pool' applications will be contacted to complete further recruitment and pre-screening activities.
* Please be advised that successful applications will remain in our talent pool for a duration of 12 months. You may opt-out at any time by withdrawing your application via email to ***********@keolisdowner.com. As positions arise suitable candidates will be contacted to complete the final stages of our recruitment process.
* Please note being placed in our part time LRV Operator Talent Pool does not guarantee that you will be offered employment.
As part of the recruitment processes at KGC, pre-employment checks include National Police Certificate, Reference Checks and Rail Safety Worker Medical. Further to this, successful candidates will be required to provide a National Police Certificate where requested throughout employment and maintain their Rail Safety Medical status. Given the nature of the position you have applied for and, in particular, the duties and responsibilities that it includes, KGC considers this to be a reasonable requirement. KGC will assess a candidate's and employee's criminal record history against the inherent requirements of the relevant position before making a determination as to their suitability or otherwise for the role.
Keolis Gold Coast is committed to creating a workplace that builds respect, promotes diversity and encourages inclusiveness.