We have an exciting opportunity available for an experienced Customer Service Manager to join a thriving manufacturing company in the heart of Western Sydney! Perfect role for a leader with a strong background in the industrial, manufacturing or construction industry ready to make a change. The Role: Process orders and maintain accurate customer records Lead, support and develop the customer service team Provide customers with clear information on pricing, availability and product options Resolve and manage customer issues and enquiries, including complex issues and escalations Work closely with sales and production to ensure great customer satisfaction About You: Previous customer service leadership experience in the construction, industrial or manufacturing industry Strong communication and problem-solving skills Proficiency using Microsoft Office and other CRM systems Availability to work every 2nd Saturday half day Benefits: Competitive salary working with a thriving manufacturer Long term and permanent position with opportunities for progression Support and upskilling provided Friendly and close-knit team environment HOW TO APPLY Please send an up to date resume highlighting your relevant experience. We will contact selected candidates for interviews. Note: Only applicants who meet the requirements will be considered. Thank you for your understanding. At Workhorse Staffing, we value diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment. We look forward to receiving your application!