Job Description
The Branch Operations Specialist is responsible for managing daily branch operational activities, ensuring compliance with regulatory requirements and the Bank's internal policy.
* To assist in referral and cross-selling of deposits/investment/insurance/products & cross-selling activities towards achieving branch targets.
* Ensure the highest quality customer experience through customer service and image enhancement opportunities.
* Prevention of Fraud and Losses (internal and external).
* Achieve branch Transactional Fee-based income targets as given.
* Achieve branch Lead Generation Fee-Based Income targets as given. Process
* Onboarding of account opening, customer enquiries & customer requests for change of personal details in compliance to onboarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc.
* Ensure adherence to compliance on FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA-Transaction monitoring, AML Alerts, CDD, and ECDD.
* Manage cash holding efficiently, main custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book.
* Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM.
* Check and review error correction and checking of daily vouchers.
* To verify overall cash balancing, related critical reports and cheque confirmation.
* Processing of daily Incheqs/OCS cheque as per procedures and guidelines.
* Protect the assets of branch and ensure its proper outlook (internal and external).
* Ensure that your branch back-up power supply is available at all times. i.e gen set serviced regularly.
* To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal.
* Ensure that every subordinate complies in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency.
* Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses.
* Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
* Ensure timely submission of reports.
* Check & review error correction.
* Checking of daily vouchers.
* Security & Maintenance Coordinator o Digital Video Recorder (DVR) & Close Circuit Television (CCTV) o Maintain the upkeep and storage of telephone recorder o Verify clear image is displayed on CCTV monitor o DVR is in working condition & sufficient space for recording o Alarm Monitoring o Responsible for alarm testing once a month o Managing Security Personnel o To ensure verification of third-party vendors accessing the premise o Electrical and mechanical appliances in working order and neatly displayed o Maintain branch cleanliness and promote conducive environment for both customers and staff.
* Responsible for management of IT/Non IT Asset/Fixed Assets o Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing o Recommend for write-off of assets with written-down book value.
* Others -Storage and Archival Coordinator o Stationeries are systematically arranged and quantity is not excessive o Relevant pages/documents of account opening and vouchers are kept in a locked environment o Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual.
* Ensure timely reporting of any lapses via Oprisk System within timeline.
* Ensure timely submission of Loss Data, Monthly, Quarterly, Half-Yearly reporting of Key Risk Indicator and Risk Control Self-Assessment to Head Office.
* Reporting of Suspicious Transaction.
* Responsible for the renewal of all contracts and licenses. Customer
* Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer complaints.
* Ensure accuracy and error-free in service delivery.
* Handle customer complaints and resolution within SLA.
* To manage the Safe Deposit Box facilities for all customer accounts.
* To ensure data key in the CIF is accurate.
* To manage the branch staff and facilities appearance in line with the Bank's standard.
* Provide transaction/support activities for all customer accounts.
* Provide on-going account maintenance support.
* Provide financial services information.
* Solve customer inquiries promptly.
* Monitor and support the collection and maintenance of high-quality customer information.
* To process the following: o Cheque book requisition o CASA maintenance o Documents for Account Services o Request for Audit Confirmation to Credit Administration o To observe deadlines on ad-hoc assignments People
* Resource management i.e. annual leave / attendance / branch meeting.
* Provide well-managed, competent/customer-oriented staff.
* Staff development i.e. Structured on-the-job Training (SOJT) / coaching/mentoring/appraisals. Corporate Social Responsibility
* Social Commitment activities involvement Other Responsibilities
* Relief duties- ABM/BM
* To administer other operational support functions.
* To manage and undertake ad-hoc assignments assign by management from time to time.
* Main holder to Vault & Self-Service Machines. Learning & Growth
* To involve and contribute to any special project organize by branch.
* Attend training on compliance, regulatory, product knowledge, customer services, and personal development and growth.
* To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit
Seniority Level
Entry-level
Employment Type
Full-time
Job Function
Other
Banking