Cloud Migration Expert
We're seeking a seasoned Cloud Migration Expert to join our team. As a key member of our support engineering group, you will play a pivotal role in delivering exceptional support to our customers during their migration to the cloud.
Key Responsibilities
* Collaborate with customers and internal stakeholders to provide expert guidance on cloud migrations, leveraging your technical expertise to drive successful outcomes.
* Partner with cross-functional teams to design and implement holistic solutions that address customer migration challenges.
* Develop and maintain in-depth knowledge of Atlassian's cloud platforms, staying up-to-date on the latest technologies and best practices.
* Lead complex problem-solving efforts, driving root cause analysis and advanced debugging to resolve critical issues.
What You'll Achieve
* Deliver exceptional support experiences for our customers, empowering them to achieve their goals in the cloud.
* Cultivate strong relationships with customers and internal stakeholders, fostering a collaborative environment that drives success.
* Communicate technical details effectively to both technical and non-technical audiences, ensuring seamless alignment across teams.
* Assess and prioritize tickets, summarizing root causes and recommending strategic solutions to drive business growth.