Overview
About Us Holiday Inn Werribee is situated in the heart of the Werribee city centre. The hotel occupies the top four floors of a mixed-use 12-storey premises and offers sweeping views across to the You Yangs and Wyndham Harbour. The hotel features 150 guest rooms and suites, gym, outdoor garden courtyard, all-day dining in Rosana Bistro & Bar, and large conference and events spaces.
Responsibilities
* Check in and check out guests, providing a seamless hospitality experience
* Respond promptly to guest requests and enquiries
* Input and update guest reservation profiles
* Recognise and welcome back IHG members and encourage new guests to enroll in the IHG One Rewards Loyalty program
* Suggestive selling for guest accommodation rooms and utilisation of in-house food & beverage offerings
* Understand hotel facilities, including room configuration and food & beverage operating hours
* When working Night Auditor shifts, coordinate and oversee all hotel operations during the hours of 11pm to 7am with the Night Manager on duty
* Maintain safety and security of guests and ensure accurate and timely completion of the night audit function
* Prepare daily reporting for hotel management; assist in reservations, room service orders and guest needs to ensure a relaxing evening
What We Need From You
* Experience in a front office role within a hotel environment is highly desirable
* Competency using property management and point of sale systems; Opera, Hotel Key and Infosys and Hub OS experience is highly desirable
* Commitment and availability to work a rotational roster, including early mornings, late evenings, overnights, weekends and public holidays
* A positive and energetic attitude with a "can do" approach
* A genuine desire to be part of a highly motivated team that adapts to changing situations
* Ability to be self-motivated and a self-starter capable of taking the lead in problem-handling situations
* Excellent verbal and written communication
* Valid Australian working rights (sponsorship not available)
What You Can Expect From Us
We provide everything needed to succeed, including a competitive salary and a broad range of benefits designed to help you live your best work life. Benefits include paid birthday leave, membership to our retail rewards program, generous room discounts, and comprehensive paid training. IHG supports wellbeing through our My Wellbeing framework to help you stay healthy in work and life. Join us and become part of our global family.
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