Job Overview
The role of a skilled Reception and Customer Service Manager is to lead front-of-house operations at Gosford Hospital, inspiring a team to deliver a warm, welcoming hub.
This involves driving change in how care, service, and support are provided, and improving the patient and visitor experience.
Key Responsibilities
* Lead and develop teams across four areas: switchboard, patient enquiry reception, conference centre, and cashier service.
* Ensure smooth daily operations, excellent customer service, and ongoing process improvements.
* Collaborate with hospital teams to address issues, enhance systems, and train staff.
* Assist with emergency planning and manage paging/telephone systems and cash handling.
About the Ideal Candidate
* Confident in supporting and developing staff through training, coaching, and performance management.
* Strong leadership experience in customer service or front-of-house environments.
* Excellent communication, people skills, and professionalism.
* Ability to follow and support emergency procedures and business continuity plans.
* Problem-solving mindset with a focus on improving services and systems; experience with call centres, reception, or high-volume service areas is desirable.
Applicants must have current work rights in Australia or be a permanent resident or citizen. We cannot consider applicants who do not meet this requirement.