Job Overview
A leading tech service provider seeks IT professionals to provide on-site support in Joondalup and surrounding areas.
* You will enjoy a flexible schedule, benefiting from marketing support and a full customer service team.
* The ideal candidate possesses passion for technology, excellent customer service skills, and essential tools for troubleshooting.
Focusing on solving complex technical problems while maintaining work-life balance is key.
Key Responsibilities
Provide On-Site Tech Support
You will be responsible for delivering high-quality technical assistance to clients in various settings.
Develop Strong Customer Relationships
Build trust with clients by providing personalized service, resolving issues efficiently, and ensuring complete satisfaction.
Maintain Technical Knowledge
Stay up-to-date with the latest technologies and best practices to effectively troubleshoot and resolve technical issues.
Required Skills and Qualifications
Technical Expertise
You should possess excellent problem-solving skills and be proficient in:
* Troubleshooting software and hardware issues
* Operating system management
* Data security and backup
* Network administration
Customer Service Skills
Excellent communication and interpersonal skills are essential for building strong relationships with clients and providing top-notch service.
Benefits
Flexibility and Autonomy
This role offers a flexible schedule and the opportunity to work independently, allowing you to manage your time effectively and maintain a healthy work-life balance.
Ongoing Training and Support
Continuous learning opportunities and access to a comprehensive customer service team ensure that you stay up-to-date with industry developments and have the necessary resources to excel in your role.