Immerse yourself in a world of tropical paradise and unforgettable customer experiences
We're seeking an exceptional Assistant Resort Manager to lead our team in Airlie Beach, where warm sea breezes and ocean views create the perfect backdrop for delivering exceptional service. With proven operational knowledge and experience, you'll be responsible for creating personalized and memorable holiday experiences for our Club Wyndham owners and guests through meaningful conversations.
What You'll Achieve:
* You will be a Customer Experience superstar with a passion for building strong relationships with key internal and external stakeholders
* Proven experience in leading and engaging a driven team to provide an optimal Customer Experience in a resort environment
* Operational knowledge and experience in all hotel departments with a strong focus on rooms divisions and food & beverage
* An eye for detail and analytical mind to assist in developing budgets and making sound decisions to ensure the hotel operates efficiently
* Effective leadership, organizational, and interpersonal communication skills to train, coach, counsel, and develop employees
About the Role:
This is a fantastic opportunity for a Rooms-based professional with a passion for delivering exceptional customer experiences to join our team in a relaxed, tropical North Queensland setting. Club Wyndham Airlie Beach boasts a unique blend of warmth, hospitality, and stunning ocean views that make it the perfect place to build a career where memories start with you.
Why Choose Us:
Hospitality is at the heart of everything we do, and we're committed to delivering excellence, taking time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Benefits:
* Professional development funding to help you grow your career
* Discounted hotel stays across Australia, Fiji, and New Zealand
* Subsidized private health cover upon successful completion of probation
Essential Skills and Qualifications:
* Customer Service Superstar: Proven track record of delivering exceptional customer experiences
* Leadership Skills: Proven ability to lead and engage a driven team
* Operational Knowledge: Strong understanding of hotel operations, particularly rooms divisions and food & beverage
* Analytical Mind: Ability to analyze data and make sound decisions to drive business efficiency
* Communication Skills: Effective leader with excellent interpersonal and communication skills
Our Values:
We believe in creating a workplace culture that promotes inclusivity, respect, and open communication. Our values are at the heart of everything we do, and we're committed to providing a safe, supportive, and enjoyable work environment for everyone.
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