Williams-Sonoma & The Opportunity
Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home.
Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Our West Elm in Chadstone is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment.
This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.
Why You Will Love Working With Us
We are all about creating a workplace where you feel supported, inspired, and excited to come to work.
Here's just a taste of what you will enjoy as part of our team:
Generous employee discounts so you can enjoy our amazing products
Paid parental leave to support you through life's most important milestones
Access to a confidential Employee Assistance Program for personal and professional support
Career growth opportunities with real investment in your development
A supportive, collaborative team culture where your success is celebrated
The chance to be part of a fast-growing global business with an entrepreneurial spirit
What You Will Be Doing:
Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
Participate in training and development while supporting a collaborative, high-performing team environment.
What You Will Bring to the Role:
1-2 years customer service experience (specialty retail preferred but not required).
Strong sales skills with the confidence to meet and exceed performance targets.
A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
High attention to detail
Ready to Join the Team?
Step into a role where you can deliver excellent customer service, drive sales success, and grow your career.
Apply today
Only candidates with work rights in Australia will be considered.
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