Job Requisition ID: 6208
Legal Entity: Monash Health
Location:
Scoresby, VIC, AU, 3179
Employment Type: Part Time
Posting Date: 12 Nov 2025
Monash Health is a great place to work
Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people's homes.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
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About the Role
* 1 x Part Time Position Available
* Does helping others give you job satisfaction?
The role is responsible for responding to incoming calls and emails, processing invoices to health fund providers, following up on outstanding debt and Medicare Rejections. The successful incumbents require excellent communication and customer service skills in addition to intermediate computer skills. We currently have 1 x Part Time Ongoing Position available; Shifts will be Monday to Friday (No weekend work). Position is located at our Scoresby site however, you may be required to work across all Monash sites.
About You
Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast-paced environment. You are able to maintain and demonstrate integrity, compassion, accountability, respect, and excellence. You will also demonstrate:
* Medicare handling for denied claims
* Knowledge of Medicare rejection codes
* Focus on the accurate and timely submission of Medicare claims and ensuring proper documentation
* Managing and resolving rejected or unpaid medical claims, particularly those related to Medicare benefits.
* Health fund invoicing and Overseas billing
* Debt follow up
* Excellent computer skills and a willingness to learn new software packages.
* Knowledge of IPM or PBRC or similar patient management systems
* The ability to adapt in a changing environment to meet demands.
* Proven organisational skills and can work autonomously.
* Demonstrable ability to manage a range of administration responsibilities across a number of areas.
* A quality focus whilst ensuring work is completed within the required timeframes.
* Time management skills are essential, including capacity to prioritise effectively to meet the requirements of the position.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 20 November 2025