Qantas Darwin, Northern Territory, AustraliaCustomer Service Agent - Darwin2 days ago Be among the first 25 applicantsFounded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar.Job DescriptionTogether we will make a positive impact on our customers' experienceLocated at Darwin AirportPermanent part-time opportunities, working a 7-day rotational shift rosterAs a Customer Service Agent, no two days are the same. You’ll explore what’s possible, be challenged, solve problems, and make a difference. You’ll create a welcoming environment, meeting and greeting customers, boarding and disembarking flights, assisting special needs customers, marshalling aircraft, problem-solving, caring for unaccompanied minors, and providing information for customers.You’ll have –Ability to work a 7-day rotational shift roster covering a 24/7 operationRecent face-to-face customer service experience within hospitality, tourism, or other customer-focused industriesA passion for customer service with a proactive 'can do' attitudeA proven ability to manage and diffuse difficult situationsWell-developed problem-solving skills and able to follow through to resolutionA strong communicator and listenerAbility to work both in a team environment and independentlyAbility to adapt to an ever-changing, fast-paced operational environmentCompassion and empathy for special needs customersExceptional grooming and personal presentationAbility to successfully complete a Pre-Employment MedicalThe right to work in Australia without restriction or sponsorship.Please note: It is essential for this role that you are based in Darwin and have the ability to work a 7-day rotating roster, spanning across the hours of 04:00 am to 11:00 pm.Why Qantas?You’ll join a team where creativity and passion are encouraged. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect. You’ll be supported from day one with on-the-job training and coaching as well as formal training opportunities.We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave.We’ll give you access to thousands of rewards: Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.We’ll support your wellbeing: Interactive wellbeing app and tailored nutrition plan.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.Please note: Applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship.If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
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