At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. Recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia, with an outstanding eNPS score of 68, we're on a mission to redefine customer experience. We are seeking a passionate Service Desk Analyst to join our growing team.
The IT Service Desk Analyst - Identity will ensure the secure and timely management of user identities and access across Active Directory (AD), Entra ID (formerly Azure AD), and Microsoft 365 environments.
Responsibilities:
* Create, modify, and disable user accounts in Active Directory and Entra ID.
* Manage group memberships and permissions based on role-based access controls.
* Handle onboarding/offboarding tasks and related checklists.
* Perform information updates such as name, department, or manager changes.
* Troubleshoot and resolve issues related to mail flow, distribution groups, shared mailboxes, and calendar sharing.
* Implement mailbox permissions, forwarding, and aliases.
* Support Exchange Online configurations and identity synchronization.
* Manage licensing and provisioning through Microsoft 365 Admin Center and PowerShell (if applicable).
* Assist with Multi-Factor Authentication (MFA) configurations and self-service reset tools.
* Monitor access policies, conditional access, and compliance rules.
* Escalate security risks or anomalies related to identity or email.
* Deliver excellent customer service via ticketing system, phone, and email.
* Document processes, resolutions, and client-specific procedures.
* Participate in internal knowledge-sharing and process improvement discussions.
Qualifications:
* Solid experience in a service desk or identity administration role.
* Hands-on experience with Active Directory, Entra ID/Azure AD, Microsoft 365 Admin Portal, and Exchange Online.
* Experience with PowerShell scripting for user and mailbox administration (desirable).
* Strong understanding of identity lifecycle management.
* Excellent communication skills, with the ability to convey complex information to both IT and non-IT stakeholders.
* Detail-oriented with high accuracy and ability to meet deadlines.
* Adaptability to rapidly changing environments and managing ambiguity.
* Strong interpersonal skills, curiosity, and team-oriented mindset.
Benefits:
* Extensive training and development opportunities.
* Discounts and benefits to maximise your money.
* Choice of IT equipment and access to cost-price tech for personal needs.
* Fun team events fostering engagement and culture.
We celebrate diversity and encourage all qualified candidates to apply. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Additional Details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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