About the RoleThe HCM Manager provides leadership and expert advice to management and to the members of his/her team.
You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately.
The Manager typically reports to a Senior Manager level position within the Delivery organization.Key ResponsibilitiesManages all aspect of customer support including workforce management, service level management, and customer relationship managementWorks directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-systemOversees team workload and serves as an escalation path for urgent or high priority issues and major requests.
Resource coordination and allocation for team members prioritizing tasks/CRs within teamOversees team forecasting and utilizationWill work on post go-live major change requests and/or enhancements End to End Testing and partners with customers in all phase of project up to hypercare supportManages day-to-day team operations in identifying and establishing processes, standards, and key metricsBuild and consolidate Internal training materials and/or create pack for recent functionality deployment & offering for customersWork effectively with team members to support customer satisfaction and success.Skills and ExperienceBachelor's degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is requiredStrong Workday implementation experience5 years' experience with WorkdaySME of at least 1 Workday ModuleWith Workday supplemental Certification is an advantage (Studio, CCTPP, Absence, Time Tracking, Core and Advanced Compensation, Expense, Budgets etc.)Ability to manage multiple projects and initiatives simultaneouslyAbility to identify and analyze areas of risk and develops plans to minimize.Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectationsAbility to work in diverse, fast paced environment and effectively collaborate across teams.
#LI-RemoteWhy choose Cognizant:Entrepreneurial environment that welcomes your ideasOpportunity to do great workOutreach programs that support communities and tap into your volunteer spiritLearning opportunities to help current needs and advancementGlobal operations, with opportunities in North America, Europe and Asia PacificAn abundance of Affinity groups to meet your needsCognizant Core Values:Work as One: We think beyond roles, relying on each other's strengths to win as a team.Raise the Bar: We always aim for excellence in how we work and what we deliver.Dare to Innovate: We push boundaries and take chances to reimagine what's possible.Do the Right Thing: We all lead with integrity and always make the ethical choice.Own It: We own the outcomes for our company, colleagues, and community.
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📌 Workday Hcm Manager (Global Delivery Center)
🏢 Collaborative Solutions
📍 Western Australia