**Work Type**:
- Permanent - Full Time**Work Mode**:
- On-site**Industry**:
- Logistics Distribution & Supply Chain**Location**:
- Collingwood - Victoria**Salary**:
$85,000.00 - $95,000.00 Yearly
**Reference**:
- BH-26530**ABOUT THE COMPANY**
Australian-owned and operated, end-to-end freight forwarder. With a loyal client base and dedicated trans-lanes, our client believes in excellent Customer Service. The result is a professional and transparent final product.
- **ABOUT THE ROLE**
Working within the Commercial team, our client is adding a **Customer Service Representative** to their team. Previous experience in a similar role within International Freight Forwarding is a must. Maintaining a portfolio of accounts within a trade lane, you will work closely with your clients and internal departments to ensure the smooth execution of freight movements. This position
- **DUTIES**
- Work with overseas agents and suppliers to ensure bookings are actioned as requested.
- Ensure all documents are updated in CW1 for hand-over to operations
- Provide daily freight status reports and troubleshoot potential issues
- Work closely with internal stakeholders to ensure mínimal delays
- Maintain and service a portfolio of accounts with a key trade lane
**SKILLS AND EXPERIENCE**
- 5-7 years experience in freight forwarding customer service.
- Understand the end-to-end import freight forwarder process
- Professional appearance and approach to the workday
- Strong and demonstrated exposure to CW1
- Ability to demonstrate strong written communication with clients
**COMPANY CULTURE**
A professional mindset with experienced people at all levels. A freight forwarder with over 25 years of proven success. A business with a modern, open office with great perks
- **BENEFITS**
- Continued and ongoing training and development program
- On-site parking and access to a gym
- Modern, dynamic office set-up