Key Roles and Responsibilities:
* Operational Leadership:
o Oversee customer service activities to enhance overall cinema experience.
o Monitor and control day-to-day operations according to company policies, procedures, and legal compliance.
o Assist in movie session scheduling with the General Manager and film programmer.
o Establish effective supplier relationships and ensure location presentation meets company standards.
o Proactively forecast and create staff rosters by shift, optimising workforce efficiency and aligning with data insight tools.
* Team Management:
o Provide support and guidance to Duty Managers and team members.
o Collaborate with the General Manager to facilitate recruitment, induction, and training of team members.
o Assist in Performance Management of Cinema Employees – coach, counsel, appraise.
o Ensure a safe working environment by facilitating safe work behaviours of the team.
* Revenue Growth:
o Support the General Manager in meeting revenue budgets for the location.
o Analyse Operating Statements and daily performance reports to identify areas for improvement.
o Review Profit and Loss Statement monthly with the General Manager.
o Maximise revenue and yield per patron in each department.
* Customer Service:
o Assist the General Manager in ensuring employees exceed customer expectations for cinema experience.
o Assist in responding to all levels of customer feedback.
o Develop and sustain productive customer relationships.
The ideal candidate will possess 1-3 years of supervisory experience in retail, food service, or hospitality/leisure environments involving shift work. Previous experience with sales figures is preferred. Additionally, the candidate should have Senior First Aid Certification, RSA (Relevant to state/territory requirements), RMLV (Relevant to state/territory requirements), and Approved Manager Licence (Relevant to state/territory requirements).
This role requires strong interpersonal skills, relationship building abilities, commercial acumen, effective communication skills, self-motivation, leadership and coaching skills, and attention to detail.