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IT Operations Specialist
Are you a team player who is passionate about optimizing IT infrastructure? Do you enjoy resolving complex IT incidents and collaborating with international colleagues?
The Role
In this position, you will be responsible for the administration, provisioning, maintenance, and optimization of our IT platform. As an IT Operations Specialist, you will also assist with local IT support, including hardware procurement. Your daily tasks will be influenced by the growth of our platform, so you can expect a variety of responsibilities.
* Diagnose and resolve IT hardware and software incidents, and handle alerts.
* Investigate network performance and faults.
* Deploy relevant patches and updates to keep the platform current.
* Ensure high platform availability in collaboration with other support team members.
* Verify that the platform and procedures comply with internal IT security policies and industry standards such as ISO certifications.
* Troubleshoot issues with audio/video equipment.
* Assist in projects and provide technical advice.
* Provide technical support, including walk-ins and phone calls, for colleagues in New Zealand and Australia.
* Gather user feedback and implement improvements.
* Assist with local procurement of hardware.
* Support local IT services for employees.
* Build or reimagine Windows workstations.
You will work closely with colleagues in Denmark and Romania to deliver high availability and performance and provide technical support for users. During onboarding, you may spend a week or two in Denmark getting acquainted with your new colleagues and responsibilities. Travel to Denmark will be kept to a minimum, but you may need to attend meetings outside regular working hours due to the time difference.
Our Team
The Operations team is part of an international, multi-disciplinary, and distributed team. We currently have six operational specialists, half based in Bucharest (Romania) and the rest in Aarhus (Denmark), with more colleagues being added at both sites. We use Scrum to manage and coordinate our daily tasks.
Apart from colleagues in the Operations team, you will be part of an internal IT department comprising skilled specialists in infrastructure, IT support, application and development tools, and IT security. Locally, you will join an office with colleagues from various backgrounds, many of whom work closely with customers in the defense domain.
To be successful in this role, you should have a strong foundation in virtualization technologies, networks, storage, backup, and general IT security practices. Experience with Linux/Windows servers and workstations, hybrid infrastructure, Ansible, Bash, Go, Python, or PowerShell is preferred.
You will need to have excellent written and verbal communication skills, with the ability to engage and build trust with stakeholders.
Requirements
To be considered for this position, you must have a bachelor's degree in computer science or a related field. Ideally, you will have five or more years of experience in the IT industry, preferably within IT operations, and a few years of experience with hyperconverged infrastructures.
Benefits
We offer attractive remuneration, a modern office, generous training and development opportunities, including access to education assistance, a monthly health insurance allowance, life and income protection insurance, an employee assistance program for you and your family, and two weeks paid Defence Reservist leave.
Join Our Community
At Systematic, we value culture first. We are a people-centric organization where you will have flexibility, autonomy, trust, and support from a highly skilled team of professionals. We believe in continuous learning and development, and we offer a range of benefits to support your growth and well-being.