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Front office reception/ patient sales coordinator

Melbourne
Dental Boutique
Sales Coordinator
Posted: 30 July
Offer description

Bring your service mindset to a life-changing industry – no late nights, no Sundays, just smiles.

Are you known for delivering exceptional service and building instant rapport? Whether you come from healthcare, hospitality, high-end retail, or a sales background, this is your chance to step into a meaningful role that blends care, coordination, and conversion.

At Dental Boutique, we’re offering a unique hybrid position designed for someone with strong people skills and a passion for delivering premium experiences, with the opportunity to grow into a Patient Sales Consultant role based on performance and potential.

About the Role: Front Office to Sales Pathway

You’ll begin as a Front Office Coordinator. The warm, welcoming face of Dental Boutique. From greeting patients to managing appointments and ensuring each visit runs smoothly, you’ll help create a memorable and seamless experience for every client.

But this role goes beyond the front desk.

If you have a natural ability to build trust, communicate with confidence, and help people take the next step, you’ll transition into a Patient Sales Consultant – guiding clients through their smile journey with care and clarity.

What you’ll be doing

* Welcome patients with professionalism and warmth
* “Check in” and “check out” clients while managing appointment schedules
* Handle phone enquiries and complete admin tasks with accuracy and efficiency
* Create a calm, confident environment that puts patients at ease
* Coordinate with the wider team to ensure smooth daily operations

What you’ll be growing into

* Lead tailored consultations to support patients through their decision-making journey
* Build trust and rapport with clients while presenting treatment options
* Manage treatment plans, appointment scheduling, and follow-up communication
* Collaborate with clinicians to ensure personalised, high-quality care
* Use your natural ability to influence and connect to drive conversions

About You

* You might come from hospitality, healthcare, dental, high-end retail, or sales – but you bring a premium customer service mindset to everything you do
* You’re confident, warm, and thrive in high-touch, people-focused roles
* You’re organised, detail-oriented, and love creating structure and calm in busy environments
* You’re ambitious, emotionally intelligent, and eager to grow into a role with more responsibility and impact
* You’re motivated by helping people and delivering meaningful results

What We Offer

* A clear career pathway from Front Office to Patient Sales Consultant
* Regular hours – typically Monday to Friday – no late nights, no Sundays
* Tailored development, premium training, and mentoring from a high-performing team
* A beautiful clinic environment and a values-driven culture
* The chance to help people transform their lives and feel proud doing it

More about us

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We’re proud to be:

* Australian Business of the Year, Dental Services of the Year, and Health Services of the Year
* A premium, nationally recognised brand driven by excellence and care

A team that lives by our values:

* We Care and Respect
* We Deliver What We Say We Will Do
* We Do Everything With Passion
* We Pay Attention to Detail
* We Lead the Way

By embracing these values, we create an environment where both our people and our clients thrive.

Ready to build a career that feels good and does good?

Apply now by submitting your resume, cover letter and a 1–2 minute video answering the following three questions:

1. What excites you most about working at Dental Boutique and being part of someone’s smile transformation journey?
2. Tell us about a time you delivered an exceptional client or patient experience – what did you do, and what was the outcome?
3. This role will grow into a sales-focused position – what strengths or experiences make you confident you’ll succeed in that transition?

We’re not looking for perfection – we just want to get a sense of you. Be yourself, speak naturally, and let your personality shine through.

How to share your video:

Please upload your video to Google Drive, Dropbox, or YouTube (unlisted) and include the link in your cover letter or a separate document. Just make sure the link is viewable so we don’t miss it!

We look forward to hearing from you.

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