This is a **full time permanent** for a client who is a global welfare organization committed to ensuring that every orphaned child living in poverty has access to the tools and opportunities they need to overcome their difficult experiences. They believe that when a child fulfils their potential, their own future is transformed as well as the future of their families, their community, and society at large. In order to achieve that, they are led by core values of transparency, dignity and empowerment.
**Job Overview**:
An **Office Administrator** performs various types of administrative functions in the organisation. Their duties include designing office workflows, supporting Office Managers and department heads and serving as the first point of contact between the charity and its donors, supporters, and visitors. They also maintain file systems, organise company events, schedule appointments, and manage the reception area. They play a primary role in ensuring that all office administrative functions are coordinated to achieve a high level of productivity within the charity.
**Key Responsibilities**:
- Receiving donors and sponsors during office hours and handling their queries
- Act as first point of contact for donors for all admin-related queries, handling complaints and identifying solutions.
- Main point of contact for the phone and written communication
- Managing the donor database
- Dealing with the post, scanning, and filing
- Keeping office well stocked
- Assist with the smooth running of the day-to-day business.
- Support with organising company events
- Book meeting rooms and conference facilities
- Organise travel and accommodation for staff and other external contacts.
**Education/Experience**:
- Experience in a relevant role
**Skills**:
- Administrative expertise
- Strategy creation and execution
- Digital skills
- Data literacy and reporting skills
- Advisory skills and business understanding
- Excellent written, verbal, and presentation skills
- Intercultural sensitivity and inclusive language skills
- Strong working knowledge of Microsoft Office Programs
- Good oral and written communication skills
- Ability to work to agreed outcomes without supervision
- Ability to work within agreed business processes
- Fast data entry ability/keyboard skills
- Driving license
- Good presentation skills
- Project management skills
- Fluency in Arabic
- Time management
**Competencies**:
- Excellent organisation and effective communication
- Conflict resolution and critical thinking
- Proactivity and self-motivation
- Outstanding listening and rapport building
- Ability to work as part of a team
- Leadership and coaching skills
- Excellent customer service skills and telephone manner
- Strong attention to detail and organisational skills
- The ability to manage pressure and conflicting demands, and prioritise tasks and workload
- Hard working and eager to learn
- Tact, discretion, and respect for confidentiality
**Additional Requirements**:
- Flexibility of working outside working hours
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00 - $60,000.00 per year
Schedule:
- 8 hour shift
- Flexible hours
**Experience**:
- Office administration: 2 years (required)
**Language**:
- Arabic (required)
Work Authorisation:
- Australia (required)
📌 Office Administrator
🏢 Sharp Brains
📍 Canberra