IT Support Specialist
This role involves providing technical assistance to the local Concentrix site in Sydney, as well as remote support across ANZ with their information technology.
* Install, configure, and troubleshoot Windows & Mac devices.
* Manage accounts, track IT assets, and perform network admin tasks.
* Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.
* Perform basic server troubleshooting, ensure patching and security compliance.
* Provide first-level printer support, maintain video conferencing and smart board systems.
* Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.
Requirements
* 3+ years of IT experience, with at least 2 years in an IT company in a similar remote or on-site support position.
* Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup.
* Understanding of networking (WAN/LAN), VoIP, and Active Directory.
* Ability to diagnose & resolve IT issues independently.
* Experience working with O365, Microsoft Office, network printers, and enterprise applications.
* Great communication skills and a customer-first mindset.
Why Work With Us?
We are a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.