Quality support officer

Overview

Bolton Clarke Group is one of Australia's largest independent, not‐for‐profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Join Bolton Clarke as a Quality Officer – Retirement Living and play a key role in strengthening quality, governance and continuous improvement across our national retirement living portfolio.

In this role, you'll support the implementation and ongoing maturity of our Retirement Living Quality Framework, helping ensure our villages operate with clear, consistent and compliant practices.

Key Activities

• Support the implementation and continuous improvement of the Retirement Living Quality Framework across all villages.
• Identify trends, risks, gaps and improvement opportunities from complaints, incidents, audits and operational data.
• Develop and refine procedures, templates, work instructions and tools to support consistent, high‐quality practice.
• Maintain document control, including version management, publishing and ensuring consistency across materials.
• Prepare quality reporting, dashboards, governance packs and action registers to highlight risks and performance trends.
• Support governance forums through preparation of papers, minutes and follow‐up actions.
• Provide coaching and guidance to Village Managers and Operations teams on quality tools and processes.
• Support quality systems for complaints, incidents and disputes, ensuring strong documentation and evidence practices.

Qualifications

• Experience in quality, governance, compliance, risk, audit or service improvement roles.
• Exposure to working in regulated environments (retirement living, aged care, health, community services or similar).
• Strong ability to translate complex requirements into clear, practical procedures and tools.
• Excellent written communication skills, particularly in developing policies, procedures and reports.
• Strong analytical skills, with the ability to identify trends, risks and improvement opportunities.
• Experience with document control, version management and structured systems or frameworks.
• Confidence working with stakeholders and influencing outcomes across teams.

Values

Importantly, you will demonstrate our values of Be Kind; Listen; Be Curious; Always Safe; Always Together in everything you do.

Benefits

• Flexible and hybrid work arrangements, working out of our Kelvin Grove office.
• Salary packaging benefits of up to $15,900 plus $2,650 entertainment packaging.
• A values‐led, people‐focused organisation where you can grow your career.
• Options for additional purchased leave.
• Employee Assistance Program for you and your family.
• Private health insurance discounts.

About Bolton Clarke

Bolton Clarke is Australia's largest independent, not‐for‐profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes.

Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

Our Commitment to Diversity

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

Contact

If you have any further queries, please contact Owen Bealing at workwithus@boltonclarke.com.au.