About the Role
The role of a Customer Service Officer is pivotal in creating welcoming and positive experiences for all members. This includes handling face-to-face, phone and email enquiries, completing general administration tasks, managing bookings, and supporting other departments where required.
Key Responsibilities:
* Handle face-to-face, phone and email enquiries, addressing member queries and concerns promptly and efficiently.
* Complete general administration tasks, ensuring timely completion of paperwork and documentation.
* Manage bookings, overseeing the scheduling of events and activities.
* Support other departments as needed, fostering a collaborative team environment.
About Us
The Y NSW is a profit-for-purpose organisation dedicated to healthy living, social impact, and empowering young people. Our mission is to enrich communities through youth development programs, recreation centres, out-of-school-hours care services, and camping locations.