Overview
Casual opportunity available. Available to work across seven days/nights. Demonstrated customer service skills, the ability to speak confidently and deal with difficult patrons. Salary: $35.15 per hour + superannuation, based on skills, qualifications and experience.
Why Choose Us
Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle. We provide and maintain close to $9 billion worth of community assets including water and wastewater networks and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more. We contribute to an active lifestyle for our residents and visitors through events, recreational facilities, protecting the natural environment and heritage, and fostering a mentally and physically healthy city. We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.
Our Vision: A globally connected community driven by lifestyle and nature. Our Purpose: Grow Townsville. Our Values: Safety, Excellence, Respect, Value, Enjoyment.
About The Role
Council's Arts Visual and Performing Team, located at the Townsville Civic Theatre, offers entertainment and special events and provides an environment to develop performing arts in Townsville and the North. This position works under the general direction of the Senior Box Office Staff. The main duties are to provide a high level of customer service to customers making inquiries about upcoming shows and events and/or booking tickets to shows and events.
About You
Our ideal applicant will have:
* Demonstrated customer service skills, the ability to speak confidently and deal with difficult patrons.
* Flexible availability - Available to work across seven days/nights.
* Basic literacy and numeracy skills.
* Basic computer skills.
* Proven ability to work in a small team environment.
* Problem solving abilities and skills commensurate with this classification level.
* A professional and positive attitude.
* Basic knowledge of the performing arts industry.
* Previous cash handling experience and operation of eftpos machines.
How To Apply
Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume.
For further information review the Position Description.
Closing Date: 11.45pm, Sunday 1 March 2026
What We Offer
* Long Service Leave available pro rata after seven years
* Salary Sacrifice opportunities
* Learning and Development opportunities
* Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
* Employee Loyalty Program offering discounts at selected local businesses
* Employee Assistance Program
* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander peoples, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!
All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Townsville City Council has a zero tolerance policy to drugs and alcohol in the workplace.
If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion.
Attachments
* N00903, N00858, N00900, N00860, N01007, N00976, N00947_Ticket Seller_PD_Updated Template_13May2024.pdf
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