Job Overview
We are seeking a Customer Service Representative to join our dynamic team at the Holiday Inn Express Edinburgh City West.
About the Role
This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service. As a Customer Service Representative, you will be responsible for ensuring a warm and welcoming atmosphere for our guests.
Responsibilities
* Provide exceptional customer service to all guests
* Work effectively as part of a team to ensure smooth hotel operations
* Assist with administrative tasks as required
Requirements
To be successful in this role, you will need:
* A positive attitude and excellent communication skills
* The ability to work well under pressure and as part of a team
* Basic computer skills and knowledge of Microsoft Office
Benefits
We offer a range of benefits to support your career development and quality of life, including:
* Discounted hotel rooms and food and drink across our 59 hotels
* Substantial employee discounts at IHG Hotels worldwide
* A bonus cash payment after two years' service
* Holiday allowance increasing with length of service
* Atlas Friends & Family Discount offering up to 45% off
* Monthly cash rewards through our recognition platform
* Free access to HSF Health Plan and online GP services
* Pension scheme and employee referral programme
* Quarterly recognition programmes and annual awards ceremony
What We Offer
We strive to create a positive work-life balance, offering a rota system that allows you to plan your schedule. You'll also enjoy free/discounted food when on shift.
We're committed to investing in our employees and helping them grow their careers. If you're passionate about delivering exceptional customer service and want to join a dynamic team, we'd love to hear from you!