The Senior Improvement Adviser is to support the business process redesign and client-centric practice improvement through the development and co-design of services with stakeholders and clients. It involves the development of innovative and flexible change management strategies to better align business process, current systems and required standards. The role will be responsible for a successful working relationship between applications development area and business owner/s in order to seek solutions and make recommendations to meet customer needs. The role also undertakes development of digital focused self-service to support the client service delivery as well as deliver on continuous improvement processes, to improve client service outcomes and support service delivery staff in their work. Are you: * Skilled in business process redesign and its relationship with policy and program re-development * Possess knowledge in the Housing and/or Child Protection Service Delivery Operations * An enthusiastic team player who will take an innovative approach to leading improvement in a rapidly changing service area * A clear thinker who can work under pressure to deliver excellent quality advice and communication HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.