About Plenti
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
About the Role
As a Business Analyst at Plenti, you will support both strategic and operational process improvement initiatives. You'll focus on optimising workflows across the loan application lifecycle, including complaints & collections management, customer service, and sales enablement. Working closely with internal stakeholders, you'll help design efficient, scalable processes that improve customer and partner experiences.
Key Responsibilities
1. Assist in identifying and designing enhancements to existing workflows across the customer journey.
2. Support process optimisation initiatives for loan application flows, complaints & collections management, customer service, and sales enablement.
3. Contribute to the development and implementation of new processes that align with Plenti's growth objectives.
4. Support strategic initiatives focused on improving operational efficiency and customer experience.
5. Work alongside operational, product, sales, and technology managers to gather requirements and insights.
6. Participate in workshops and discovery sessions to ensure that process improvements reflect business priorities and feasibility.
7. Assist in identifying and resolving operational issues and bottlenecks, ensuring minimal disruption.
8. Monitor process performance and collect stakeholder feedback to support ongoing improvements.
9. Collaborate with product and engineering teams to integrate operational needs into new product developments.
10. Utilise automation tools and platforms such as Zoho, Zapier, n8n, Amazon Connect, Databricks, Notion, and Google Suite to streamline workflows.
About You
You enjoy improving how things work and making complex processes simpler, faster, and more scalable. You're comfortable working with data and stakeholders to identify problems, shape solutions, and drive practical improvements. You're analytical, collaborative, and motivated by creating better experiences for both customers and internal teams in a fast‐paced environment.
11. 2+ years' experience in operations, business analysis, or related roles within data‐driven environments.
12. Familiarity with CRM systems such as Zoho, Salesforce, and HubSpot.
13. Experience using low-code / no-code automation tools.
14. Proven analytical skills, with the ability to translate data insights into actionable recommendations.
15. Demonstrated experience documenting and improving processes, with a strong focus on scalability and efficiency.
16. Strong written and verbal communication skills, enabling effective collaboration with cross‐functional teams.
17. Coding experience in Deluge or JavaScript is advantageous, but not required.
Benefits & Culture
Working at Plenti means joining a high‐performing, diverse, customer‐focused, and collaborative team. You'll have flexible working, volunteer and study leave, monthly social events, office snacks, company Townhalls, and D&I initiatives and events to help you connect with colleagues.
Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. If you need a reasonable adjustment during the interview process, let us know so we can accommodate you.
We may use AI tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. For more information about how your data is processed, please contact us.
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