20h ago, from SeaLink K'gari (Fraser Island)
Lead a dynamic team, delivering exceptional service and optimised sales for our unique leisure and tourism products
Benefits of Joining Our Team*
Annual $**** SeaLink Employee Travel Allowance
25% off resort dining, retail and spa
Access to Employee Training Programs
Employee Award Programs
Free passenger ferry transfers and K'gari Explorer Tours
Employee Assistance Program with free counselling services
Bupa Health Insurance Special Rates
*Conditions and employment duration may apply
Sales & Reservations Supervisor
SeaLink is looking for a dynamic and experienced
Sales & Reservations Supervisor
to lead our reservations team. This role oversees daily operations, supports staff development, and ensures compliance with company standards and KPIs. If you're passionate about excellent customer service and have a knack for leading teams to success, this opportunity could be yours
Key Responsibilities:
Lead the Sales & Reservations team to achieve high performance
Manage rosters and allocate workloads effectively
Ensure accurate booking processes across all platforms
Drive upselling and cross-selling initiatives
Monitor KPIs and prepare performance reports
Manage customer inquiries, resolving issues promptly and professionally
Foster a team culture of exceptional guest service
Implement innovative ideas to continually improve experience & service
Qualifications and Experience:
Qualification in Hospitality or Tourism or working towards completion
3+ years' experience in a similar role
Knowledge base of call centre technology, systems, process and products
Proven hospitality or tourism industry experience in sales and reservations
Strong leadership and communication skills
Advanced Microsoft Office Suite skills
Ability to work collaboratively with other departments and stakeholders
Desirable experience – RMS Cloud PMC, ihotelier, Quick Travel, Siteminder
Embrace a culture of excellence and create unforgettable experiences with SeaLink.
About us
K'gari is a World Heritage listed island off Fraser Coast, Queensland, Australia. It is the world's largest sand island, stretching over 120km. Featuring amazing wildlife, towering rainforests and over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby. Plus an iconic beach highway, where else would you rather be
SeaLink K'gari is part of SeaLink Marine & Tourism, one of Australia's largest marine and tourism businesses with 11 business units across six states and territories, connecting our customers to many of Australia's most beautiful island destinations and brilliant experiences.
With globally recognised brands such as SeaLink, Captain Cook Cruises and Kingfisher Bay Resort we are a team who go beyond what others will do and are invested in supporting the communities and customers we serve.
SeaLink Marine and Tourism is part of the Kelsian Group – Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands.
Living and working in paradise... we can't think of anything better
How to Apply
Click
APPLY
and upload a copy of your resume outlining your experience.
All final applicants for this position will be required to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position, as each application will be considered on its merits.
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
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