ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Case Manager – Homelessness – Mobile Support
Classification: SCHADS Community Level 4
Full time - Permanent
Location : Manoora – Cairns QLD
Hours : 9am – 5pm ( Monday – Friday )
Why this role matters:
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country.
Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home.
We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the Role
You will provide case management support to individuals experiencing homelessness and risk of homelessness, in person and over the phone.
• Your support will help individuals achieve housing stability, enhance social inclusion, and develop self-mastery—empowering them to sustain tenancies and live their best lives.
• This work is grounded in person-centred case management, drawing on resilience-building, trauma-informed care, child-inclusive approaches, and strengths-based practices.
How You Will Make an Impact
Build strong, supportive relationships with clients that foster self-determination and active participation.
- Build solid, team-oriented relationships within the sector.
- Conduct comprehensive assessments that identify clients’ needs, risks, and vulnerabilities.
- Continuously assess and respond to presenting issues from intake through to case closure.
- Develop individualized case plans in partnership with clients, addressing their goals and the barriers they face.
- Implement case plans with clients’ full engagement and participation.
- Connect clients with appropriate support services and community resources, including advocating on their behalf when needed.
- Regularly monitor, review, and adjust case plans to ensure positive progress and outcomes.
What You Will Bring
• A tertiary qualification in Community Services, Social Work, or a related field (a degree qualification is preferred).
• Relevant experience in the social services sector, particularly in client assessment and case management
• A valid Working with Children Check.
• A current Driver’s Licence
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Access to EAP and health & wellness initiatives incl Fitness Passport
- Ongoing training and development opportunities that enhance on the job skills and proficiency.
- Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
About us:
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How to apply:
Join a compassionate, mission-driven team making a real difference in the lives of those experiencing homelessness.
Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community.
Applications will close as soon as a suitable candidate is secured.
Required Skill Profession
Counselors, Social Workers, And Other Community And Social Service Specialists