Overview
Our client is a leading Australian company with around 300 staff and offices across both Australia and New Zealand. They are known for their employee-first culture, strong skilled development pathways, and a collaborative team environment. With 30% of this team promoted last year, this company invests in growth, training, and long-term careers.
The Opportunity
As a Client Service Specialist, you will manage a portfolio of clients, working directly with a variety of internal and external stakeholders to ensure daily operations remain smooth, and any issues are spotted early and actioned accordingly.
This is a fast-paced, dynamic and exciting role. It’s not your ordinary service role!
Responsibilities
Manage customer enquiries and bookings across phone, email and system channels
Liaise with stakeholders to resolve issues and provide proactive updates
Build strong relationships with clients, acting as their go-to contact
Investigate and resolve complaints, escalating when required
Maintain accurate records and reporting for your clients
Qualifications
Previous customer service or account management experience is highly regarded but not necessary
Retail or Hospitality experience with good tenure is highly regarded
Strong communication and relationship-building skills
Proficiency with Microsoft Office and Outlook (Excel a plus)
Proactive and organised, with the ability to manage competing priorities
Degree qualification preferred but not essential
What’s on Offer
$65,000 – $70,000 + super + annual bonus (up to 5%)
Structured induction, mentoring and ongoing development
Clear progression pathways
Supportive, collaborative culture with an exciting new EVP being created
How to Apply
APPLY TODAY for a confidential chat about your pathway to corporate success.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service and Administrative
Industries: Transportation, Logistics, Supply Chain and Storage
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