Job Description
The role of a technical support specialist involves troubleshooting and resolving complex issues related to hardware, software, or networking systems. Analyzing customer complaints and identifying the root cause of problems is a key part of this job.
Effective communication and problem-solving skills are essential for success in this field. It's also necessary to elevate high-level technical concerns when required.
Required Skills and Qualifications
* A tertiary qualification in information technology or a related field is highly desirable.
* Professional experience in IT customer service is essential, with a minimum of two years in a similar role.
Key Benefits
This position offers a challenging and rewarding career path for individuals who enjoy working with technology and helping others.
Other Information
We're looking for someone who is passionate about delivering excellent customer service and has a strong understanding of IT systems and processes.