Customer Service Specialist - Valuations
Join to apply for the Customer Service Specialist - Valuations role at Cotality Australia
Adelaide, South Australia, Australia
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people‑centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
You're a confident, empathetic communicator who thrives on helping others and solving problems quickly. You enjoy working in a fast‑paced, team‑focused environment where every interaction matters. You think broadly, connect the dots, and always put the customer first.
This role in our Valuations team offers the chance to make a real impact by providing timely, hands‑on support and collaborating closely with colleagues. If you value teamwork, responsiveness, and continuous learning, this is the role for you.
As a Customer Service Specialist, you'll deliver exceptional support to our clients, resolve enquiries, and ensure a seamless experience. If you're ready to make a difference, we'd love to hear from you.
What You Will Be Doing
* Interface with customers to resolve 1st and 2nd tier/escalated service issues
* Investigate, analyse, and track moderately complex customer concerns
* Conduct research and escalated issues to senior staff when necessary
* Create and maintain logs, reports, records, and files
* Make proactive calls to identify and resolve issues requiring attention
* Collaborate with offshore call centres on process or specialised situations
* Perform order fulfilment, including receiving orders, reconciling data, and tracking progress
* Prepare customer billings, answer billing questions, and coordinate resolution with collections or other departments
* Support special projects and other duties as assigned
Job Qualifications
* General knowledge of organisational processes, products, and customer service activities
* Proficiency in Microsoft Office
* Strong verbal and written communication skills
* Excellent customer service skills and ability to build rapport
* Basic maths skills
* Ability to work under pressure and adapt to changing schedules and demands
* Capability to understand, respond to, and resolve a wide range of customer issues
Why Join Cotality?
* In addition to modern offices across Australia and New Zealand, our hybrid working model provides you with opportunities for flexible working conditions that work best for you and the business.
* 10 half days of Wellbeing leave each year to help you recharge and access to our Employee Assistance Program.
* $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more.
* Generous Parental leave offering, $750 AUD in Baby Bucks and our peer recognition turned into rewards program - Bravo
* Free subscription to the Calm app as well as other mindfulness tools, online health and nutrition courses.
* Complimentary access to Australia's most comprehensive property research platforms including RP Data and exclusive employee‑only market updates and access to the industry's best property experts.
* Two community and volunteer leave days each year to support meaningful causes and our charity partners.
Equal Opportunity Employer Statement
Cotality is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and respectful workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws. We are committed to providing equal employment opportunities and maintaining a drug‑free workplace free from discrimination, harassment, and bullying.
Please apply on our website for consideration.
#J-18808-Ljbffr