Customer Service Representative
About the Role:
Pullman Magenta Shores, a luxurious 5-star beachside resort situated north of the Central Coast, offers an inspiring work environment.
The resort provides a sanctuary of relaxation and elegance with studio guestrooms, villas, luxury beach houses, terraces, and various dining options. Event facilities and the rejuvenating Vie Spa are also available.
You'll thrive in a dynamic environment where your role contributes to delivering exceptional guest experiences. The stunning backdrop of the Pacific Ocean, Tuggerah Lakes, and Wyrrabalong National Park provides a perfect setting for a balanced work-life experience.
Your Responsibilities:
* Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
* Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
* Conquer challenges alongside guests, transforming dilemmas into success stories.
* Promote hotel amenities and services by having a deep understanding of products and offerings.
* Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
* Display proficiency in accurately handling reservations and managing guest accounts.
Requirements:
* Innovative approach to exceeding customer service expectations.
* Skilled at collaborating within teams, as well as working independently.
* Proven ability to multitask and thrive under pressure, supported by strong organisational and time management skills.
* Proficiency in both written and verbal communication.
* Previous experience in hotel front desk operations is a valuable asset.
* Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
Benefits:
* Family & Friends Discounts: Available on a range of accommodation, services and events for those who mean the most to you.
* Accor Live Limitless (ALL) Loyalty Program: Earn status & reward points on your worldwide stays.
* Learn Your Way: Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.
* Build Your Network: With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
* Worldwide Opportunities: We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.
Why Join Us?
We are a world leading hotel operator with a reputation for excellence. Our team members enjoy a dynamic work environment, competitive benefits, and opportunities for career growth.
As a Customer Service Representative, you will play a pivotal role in delivering exceptional guest experiences and contributing to the success of our resort.
If you're passionate about providing outstanding customer service and building long-lasting relationships, we encourage you to apply for this exciting opportunity.