Overview
Work as a Digital Technical Support Specialist and make a real difference for our team on the farm every day. Join Lely Australia, a global leader in dairy automation, and help shape the future of sustainable farming.
Due to the expansion of robotic milking and related barn equipment installations throughout Australia, we are seeking expressions of interest for a full-time dedicated Digital Technical Support Specialist to support our growing business.
You will play a vital role in remotely diagnosing and resolving complex technical issues escalated by field technicians working on our customers’ milking robots and related equipment, using our advanced diagnostic systems. You are also passionate about sharing your expertise through training and upskilling technicians and advisors across our network. You understand the importance of keeping everything running smoothly — after all, cows never stop producing milk. With your technical and agricultural expertise, you help our colleagues, dealer network and farmers move forward while building strong, lasting relationships of trust.
To apply, please submit your CV and cover letter to or contact Marc Jones for more information.
Responsibilities
- Remotely diagnose and resolve complex technical issues escalated by field technicians on customers’ milking robots and related equipment, using advanced diagnostic systems.
- Share expertise through training and upskilling technicians and advisors across the network.
- Support colleagues, dealer network and farmers to keep systems running smoothly and maintain robust relationships of trust.
Qualifications
- Technical and agricultural expertise relevant to dairy automation systems.
- Ability to diagnose and resolve issues remotely using diagnostic tools and systems.
- Willingness to train and upskill technicians and advisors across the network.
- Full-time availability and ability to work collaboratively with a remote team.
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Machinery Manufacturing
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