**Retail Assistant**
**Position Description**
**Position**:
Retail Assistant
**Employment Status**:
Casual
**Location**:
Beauty and the Bees Shop, Hobart, Salamanca Market
**Hours Per Week**:
As required
**Reporting to**:
Retail Manager
**Award**:
General Retail Industry Award 2020
Retail Employee Level 1
**Direct Reports**:
None
**Beauty and the Bees**
Beauty and the Bees is an established, highly respected, innovative Tasmanian natural hair and skincare company making products by hand from nutrient-rich Tasmanian fruits, berries, seaweed, hops, olive oil, honey and herbs, all from local apiaries, beaches, dairies, forests and farms, as well as rare ingredients like Leatherwood Honey and Beeswax found only in Tasmania. Beauty and the Bees products are sold through a dedicated retail outlet in Hobart, Salamanca Market and mail order business.
**Role Purpose**
Reporting to the Retail Manager, the Retail Assistant is responsible for the delivery of outstanding customer service and the smooth operations of the retail outlets. The Retail Assistant is responsible for implementing quality control systems and ensuring that procedures are adhered to.
**Key Areas of Accountability**
**Customer Service**
- Deliver high quality customer service, providing detailed product and service advice and resolve issues.
- Build positive and constructive relationships with customers.
- Maintain high level of knowledge of Beauty and the Bees products and values.
**Point of Sale Operations**
- Entering sales into the point of sale system,
- Process credit card and cash payments
**Merchandising**
- Replenish shelves with products and displays
- Review inventory
- Review and improve merchandise displays improving the overall appearance.
**Inventory Management**
- Work collaboratively with the Retail Manager to ensure that shop is fully stocked
**Cleaning**
- Vacuum and mop the floor
- Regularly clean all surfaces including all product shelves
- Take out trash, recycling and other waste items
**Team Culture**
- Ensure effective and constructive communication and relationships exist with all team members.
- Provide accurate and timely information as required.
- Adopt a positive, solutions focused attitude to all tasks
**Health and Safety**
- Act in a safe manner at all times, including complying with all safety instructions and training given at the workplace
- Participate in, and contribute to, health and safety awareness and improvements
- Comply with emergency evacuation procedures
- Report all incidents, injuries and potential hazards in a timely manner
**Job Type**: Casual
Pay: $33.00 - $39.00 per hour
Expected hours: 4 - 22 per week
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplementary Pay:
- Penalty rates
**Experience**:
- Retail: 1 year (required)
Work Authorisation:
- Australia (required)
Work Location: In person