Mounties Group Values and Overview
Mounties Group values are Family, Honesty, Care, Innovation, Fun, and Loyalty. We are a Mutuality, owned by our members, dedicated to improving their lives.
With over 250,000 members across various sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health, we employ over 1,000 staff and are expanding rapidly, especially in Health and Wellbeing. Our head office is located in Mount Pritchard, supporting operations across NSW, QLD, VIC, and the ACT.
About the Role
We are seeking an experienced, self-driven leader to join our Gaming department as a Gaming Supervisor and Relief Customer Service Manager at our flagship site in Mount Pritchard on a full-time basis. The successful candidate will work closely with the team to ensure excellent customer service.
Key Duties as Gaming Supervisor
* Lead the team to deliver exceptional customer service
* Oversee daily operations of the Gaming Floor
* Participate in performance management
* Maintain and report relationships
* Ensure compliance with club policies, procedures, operations, and relevant regulations
Key Duties as Customer Service Manager
* Ensure compliance with all relevant Acts and regulations including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations
* Coach, develop, and manage staff performance
* Liaise with stakeholders for smooth operations
* Promote continuous service improvement
* Manage opening and closing procedures
* Handle customer complaints and issues
* Ensure roster coverage using Tanda
* Update reports in Risk Manager to meet compliance
About You
To succeed, you should have:
* At least 3 years' experience in a similar role
* Current NSW RSA & RCG certificates
* Certificate IV in Hospitality or equivalent (desirable)
* Strong knowledge of relevant Acts and regulations
* Proven customer service excellence
* Leadership and coaching skills
* Immaculate grooming and presentation
* Empathy and attentiveness
* Flexibility to work days, nights, weekends, and holidays
Benefits
* Above Award pay and allowances
* Career growth opportunities
* Onsite parking
* Uniforms provided
* Discounted gym memberships and meals
Why Mounties?
With over 250,000 members, Mounties is one of Australia’s top privately owned companies, recognized for strong values and staff commitment. We are proud to be a preferred employer.
Awards
* Western Sydney Business Awards – Employer of Choice 2020
* Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
* Clubs NSW – Clubs and Community Award for Emergency Services 2023
If you’re positive, proactive, and ready for this exciting opportunity, we’d love to hear from you!
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