Introduction About Orikan Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. Description About the Role As a key member of our Customer Support team, you will manage written correspondence from members of the public, ensuring timely and accurate responses. You’ll handle a variety of enquiries and appeals, working closely with internal teams to resolve complex issues and uphold Orikan’s high service standards. Key Responsibilities Craft and deliver professional written correspondence to support the effective management of parking and infringement services on behalf of Orikan and its clients. Exercise sound judgement and accurate decision-making, working independently without the need for constant supervision. Proactively resolve complex customer issues and complaints with professionalism and a solutions-focused approach. Demonstrate flexibility and collaboration, working closely with team leaders and managers to meet contractual KPIs and operational business requirements. Skills And Experiences About You: You’re someone who thrives in a fast-paced environment and takes pride in delivering clear, professional written communication. In this role, your words matter – every piece of correspondence reflects our commitment to excellence and compliance. We’re looking for someone who brings: Outstanding written communication skills – you have a knack for crafting messages that are clear, accurate, and professional. Impeccable grammar and attention to detail, ensuring every letter and email is polished and error-free. Efficiency under pressure, with the ability to produce and manage a high volume of correspondence daily without compromising quality. Strong problem-solving and decision-making skills, especially when interpreting legislation and applying guidelines. A calm, professional approach to conflict resolution, even when dealing with challenging or distressed customers. Investigative thinking, enabling you to assess information and make informed, compliant decisions. Commitment to following policies and procedures, ensuring consistency and integrity in every action. A collaborative mindset – you’re a true team player who values working together to achieve shared goals. Desirable: In-depth knowledge of relevant Local Government legislation, guidelines and performance standards Strong knowledge of Infringement Management operating systems. What's In It For You: Modern office based in vibrant South Wharf Values-led culture; supportive and collaborative team environment Discounted parking at DFO South Wharf Supportive team culture and ongoing professional development Be part of a purpose-driven company helping cities work better Apply now and help shape the future of smart city technology with Orikan!