* Growing Energy Market Intelligence Organisation
* Develop and Manage Client Relationships
* Canberra Office Location
Our client, a rapidly growing renewable energy technology organisation, is looking for an experienced Customer Success and Account Manager to drive account growth and maintain a positive customer support experience for users.
Customer Success and Account Management:
* Develop and maintain strong relationships to ensure our customers are fully supported and successful in achieving their desired outcomes with our products and services.
* Serve as the primary point of contact for assigned accounts, addressing customer inquiries, concerns, and requests.
* Conduct regular account reviews to assess customer health, usage trends, and opportunities for upselling or cross-selling.
* Collaborate with support teams to resolve customer issues promptly and effectively.
* Manage contract renewals, upselling and cross-selling opportunities through the sales funnel through to deal close out, including contract negotiation.
* Assist in developing and executing strategies to expand our licensing footprint within our existing customer base and drive increased revenue per customer.
Product Management:
* Collaborate with the product development team to provide customer insights and feedback for product roadmap planning.
* Serve as a liaison between customers and the product team, ensuring customer needs are considered in product development.
* Assist in defining product features, requirements, and specifications based on customer feedback and market research.
* Stay up-to-date with industry trends, competitive landscape, and emerging technologies to inform product strategy.
Experience:
* Proven track record in Customer Success, Account Management, or related roles, with a focus on B2B clients. Experience in the energy industry is highly regarded.
* Ability to upsell, cross-sell, and close deals within existing accounts.
* Strong negotiation skills, with the ability to effectively communicate value propositions.
* Experience with CRM systems and customer support tools, such as Salesforce or HubSpot
* Strong relationship-building skills with a knack for understanding client needs and build trust.
* Exceptional problem-solving abilities, with a proactive approach to addressing customer issues.
* Ability to balance multiple priorities and manage time effectively in a fast-paced environment.
Please APPLY NOW with your resume or contact Chris Wellock from Advance Careers on 0467 674 444 for a confidential discussion.
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