Cinema Gold Class Manager - Event Cinemas Springfield
1 Main St, Springfield Central QLD 4300, Australia
Posted Monday 28 July 2025 at 2:00 pm
Job Title: Gold Class Manager
Job Scope: A hands on role managing the day-to-day operations of the Gold Class location. The role requires the efficient delivery of food and beverage through superior guest service as well as ensuring training requirements for staff are achieved.
Key Accountabilities
Operational Responsibility for Gold Class
* Monitor and enhance guest service activities of the location
* Operation of kitchen and bar facilities and service counter areas
* Ordering of stock in conjunction with Food and Beverage Supervisor/Manager and in linewith PAR levels
* Maintain adequate levels of stock
* Receipt of goods; liaise with suppliers on quality issues
* Ensure Gold Class presentation is to company standard
* Implementation and maintenance of food and beverage systems
* Liaise with (State) Sales Executive regarding events
* Provide a safe work environment by ensuring all team members have knowledge of safetyequipment and emergency procedures and by facilitating safe work behaviors
* Ensure all equipment and log books are updated
* Ensure kitchen cleanliness and hygiene to required company standard and to HACCP standards
* Ensure the correct implementation of core range, promotions, new product lines and initiatives, as directed by National F&B Operations Manager/ General Manager
* Recipe adherence and product quality
* Ensure practices relating to responsible service of alcohol are adhered to
* House policy is followed
* Ensure Gold Class is open/closed according to procedures and on time
* Ensure that the areas surrounding Gold Class and the Gold Class lounge are clean and tidy at alltimes and supervise and/or conduct regular checks of these areas
* Ensure that all equipment in Gold Class is operating effectively, is clean and presentable, and serviced as per requirements
* Ensure that all procedures are followed as required and complete audit checklists accordingly
* Maintain up to date Senior First Aid Certification
Assist in Team Management
* Effectively manage priorities and commitments as well as manage other staff where necessary
* Training of all staff on correct operating procedures and policies and make recommendations to the General Manager and Regional Trainer in terms of staff training needs.
* Train and motivate team members as part of the Gold Class Management and Events team
* Provide leadership to team members. Give clear directions and instructions to staff on shift to maintainsmooth running of Gold Class
* Ensure all teams product knowledge is to an acceptable level.
* Acknowledge and reward good performance and nurture career development of staff by conducting regular performance appraisals in conjunction with General Manager and Assistant Manager
* Participate (in a lead role when asked) in staff meetings
* Communicate product knowledge effectively
Revenue and Financial Responsibility for Gold Class
* Assist in meeting revenue and expense budgets for location for Gold Class
* Maximise sales through process and product knowledge
* Assist in maximising revenue and yield per patron in Gold Class
* Ensure accurate, efficient cash handling and audit procedures are carried out
* Maintain COGS at appropriate level as indicated by the company
* Enter and review supplier invoices, credit notes and petty cash dockets weekly
* Complete weekly stock takes, analyse and solve all stock related issues.
* Tracking and analysis of wastage and ullage
* Communicate stocktake results with management and F&B Manager (where applicable)
* An excellent knowledge of gross profit %, COGS and sales mix
* Ensure all reports are forwarded to relevant departments
Guest Focus
* Maintain a high focus on delivering quality guest service and strive to exceed this standard
* Ensure that employees are focused on guest expectations for the Gold Class Cinema experience
* Actively assist in hosting and managing the flow of guests
* Respond to guest feedback regarding Gold Class Service
* Gather guest feedback and identify patterns, trends and initiate actions to improve guest satisfactionand retention
* Create a dynamic, fun and welcoming environment
Sales & Local Area Marketing
* Planning and implementation of national based programs
* Implement LAM plan in conjunction with Management team
* Ensure displays and merchandise are well presented
* Participate in implementation of community based activities/programs
Person Specification
* Potential - To progress Duty Manager, Trainee Manger, Assistant Manager
* Education - Completion of Grade 10 English and Maths
* Alignment with Guiding Principles - Team Oriented, Customer Focused, Commitment to Operational Excellence and Continuous Improvement and Innovation
* Good Interpersonal Skills/ relationship building
* Strong Analytical & Decision Making Skills
* Ability to lead and develop (coach)
* Planning and organising
* Drive for results
* Excellent Communication Skills (both oral and written)
* Additional Skills/Experience and Qualifications -
o 1-3 years experience in coffee/café or fast food service at a supervisory level involving shift work
o Above average level computer literacy
o Appropriate kitchen and food knowledge
o RSA / First Aid
o Business and or hospitality qualifications an advantage
o Completed cinema employee Level 3 roles and responsibilities
1 Main St, Springfield Central QLD 4300, Australia
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