Operations Manager (Serco)
Location: Melbourne, Victoria, Australia
Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
Where you'll make an impact
We're looking for an experienced, values-driven Operations Manager to lead our Justice Transport Services (JTS) operations in Melbourne.
You'll oversee the delivery of contractual performance, drive continuous improvement, and ensure the safety and wellbeing of our team and the people in our care.
This is a leadership role requiring resilience, collaboration and a strong customer focus, reporting to the Justice Director – Justice Transport Services Victoria.
What you'll do
Lead and coach a team of Transport Care & Custody Officers (TCCO) and Supervisors/Controllers.
Establish and maintain relationships with internal teams and engage with key justice and law enforcement partners.
Oversee contractual and operational performance, KPIs and compliance.
Deliver services aligned with health, safety and welfare standards.
Drive operational excellence and continuous improvement.
Provide 24/7 on-call operational support as required on a rotating basis.
What we're looking for
Experience managing operations within justice, security, or related industry with a focus on people transport services (operational fleet transport management experience is also highly regarded).
A proven record of strong leadership and people management.
The ability to work with diverse teams in high-pressure environments.
Sound understanding of legal, contractual and risk frameworks.
Excellent stakeholder management and communication skills.
Tertiary qualifications and/or 5+ years in the criminal justice sector.
Benefits
Opportunities to grow within a government-backed service focused organisation.
Access to leadership development and coaching programs.
Flexibility to support your work-life balance.
Inclusive and supportive team environment.
Diverse and meaningful work that makes a real difference.
We celebrate diversity
Serco is committed to creating an inclusive workplace.
We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, veterans and people with disability.
We welcome and celebrate diversity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
IT Services and IT Consulting
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