Grosvenor Engineering Group are trusted building services partner to leading property portfolios across ANZ. We are passionate about delivering outcomes and long-term value for building owners, managers and their occupants.
With a footprint of 21 branches across Australia and New Zealand, our clients are supported by a workforce of over 830 employees which include specialist engineers, technicians, project managers, estimators, site personnel and service specialists.
Due to continued growth, we are seeking aBranch Administrator / Work Coordinatorto join our team in Hobart, TAS.
The Role:
Work Coordination & Scheduling – Plan, Schedule, and Allocate.
* Prioritize and assign work orders to technicians and subcontractors based on urgency and client requirements.
* Monitor and ensure timely completion of planned and reactive maintenance in accordance with SLAs and KPIs.
* Manage inbound calls from clients and technicians.
Client & Technician Communication
* Act as the main point of contact for client inquiries, job updates, and service requests.
* Provide support to technicians by ensuring they have the correct job details, materials, and resources.
* Respond to urgent breakdowns and emergency service requests, coordinating quick resolutions.
Administration & Compliance
* Maintain and update client portals, ensuring accurate data entry for compliance and reporting.
* Generate and manage work orders, reports, and purchase orders in internal systems.
* Assist with subcontractor coordination, ensuring proper documentation and compliance.
* Action and update branch timesheets
Selection Criteria:
* Previous experience working in a customer service based role
* Ideally has exposure in the Service industry - however not essential
* Confident with technology and can work within bespoke in house systems, including MS Word, Excel and Outlook
* Willingness to learn, with excellent communication skills
* Strong time management skills and attention to detail
* Possess a positive, proactive customer focused approach
* Graduates encouraged to apply, with training facilitated for the right candidate
Why Grosvenor?
Apart from a competitive salary, the ability to expand your career through on-going professional development, we have awesome perks. Add this to the great culture that comes with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients