About the Opportunity
Step into a role where your communication skills and problem solving ability make a real difference. As our Debt Management Officer, you'll be the main point of contact for all debt-related enquiries, guiding community members toward workable repayment solutions and coordinating the debt recovery process with confidence and professionalism.
This role is perfect for someone who enjoys engaging with people, resolving problems and contributing to positive community outcomes while maintaining a professional, customer focused approach. You will manage debt and revenue enquiries across phone, email and face to face interactions, build respectful relationships with debtors, negotiate and monitor repayment plans through to completion and coordinate follow ups and collection activities, including working with Debt Recovery Agents when legal action is required.
To be successful in this role, you will have a Certificate IV in Credit Management, Financial Services, or a relevant qualification, along with relevant experience in a role focused on managing debt recovery and customer resolution. You will possess strong written and verbal communication skills, with the ability to clearly explain complex information to a range of stakeholders. Your experience will also include confidently negotiating outcomes and resolving issues in sometimes challenging or sensitive situations.
To find out more about your next career opportunity: Position Description
Please note that this is a re-advertised position, and previous applicants need not reapply.
Remuneration
$81,605 - $94,490 per annum plus superannuation
The Benefits
This role offers the opportunity to contribute directly to the financial wellbeing of the community while developing your skills in debt management. Enjoy the support of a collaborative team, with opportunities for professional growth and the flexibility to maintain a healthy work-life balance. Along with a competitive salary, you will have access to a range of benefits that support both your career and personal life.
* Full-time, 35 hours per week
* Flexible work arrangement options including hybrid work arrangements, option of nine-day fortnight or monthly RDO
* 14% superannuation
* Salary packaging option of novated leasing available for permanent staff.
* Generous leave entitlements including Long Service Leave after 5 years
* Paid Parental Leave
* Ongoing training and development opportunities including access to Council's Study Assistance program
* Generous corporate fitness program for you and your immediate family members
* Weekly Health and Wellbeing programs held on site
* Free flu vaccination program
* Free parking on-site
* Beautiful location in the picturesque Hunter Valley
What's Next?
We encourage you to apply by completing the application form below and uploading a copy of your resume.
Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.
Pre-Employment Screening
Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.
About Us
At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce.
We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.
We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.
There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact for a confidential discussion.
Applications Close: Thursday 12 February 2026 at 11.30pm
Who to Contact: Arun Varghese, Finance Coordinator on
You must have the right to live and work in Australia to apply for this position.
Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.