Company Description
Nutrien Ag Solutions is an industry leader in Australian agribusiness and part of Nutrien. Nutrien is the world’s largest provider of crop nutrients, inputs and services with a solid distribution network of more than 1,600 retail outlets spanning across Australia, North America and South America. In Australia, our organisation is supported by an extensive network of corporate branches, franchises, members and agents. Our team are experts in a range of different farming areas, including precision farming services, marketing livestock and wool, agricultural services, water solutions, finance, insurance, merchandise and real estate.
At Nutrien Ag Solutions, our purpose is to grow our world from the ground up, with safety and integrity as our core values. With each solution we provide, we grow a better future for farmers in Australia.
Responsibilities
Customer Service
- Identify client needs, ensure they are met and manage after sales service
- Proactively develop effective multi-level and multi-activity relationships with key customers across the business
- Develop and implement an appropriate business plan for assigned customers to retain and / or grow revenue, profitability and CPI and build and maintain customer satisfaction
- Ensure the nature and character of each customer is captured systematically in customer databases:
- To provide the customer with seamless service continuity in the event of a change in or loss of the S/AM
- To ensure information re customer interactions is captured within the companies systems and actioned
- To ensure customer plans are up to date, including, benchmarks, targets, call plans, CVI, etc
- Expand the number of products and services bought by each customer (CPI) by proactively generating leads in other activities and assisting other S/AMs and Sales staff to cross sell their products and services
- Provide a professional service to all clients, suppliers and the business
Business Growth
- Promote and develop business growth and the company profile by proactively identifying opportunities,
- canvassing customers, promoting company services, products and initiatives across all activities
- Maintain effective relationships with other team members through ongoing communication of knowledge and information to pre-empt demand for products and sales opportunities
- Promote and represent Nutrien Ag Solutions at relevant industry meetings, conferences and seminars, in-store days, etc.
- Develop and maintain effective relationships with key suppliers and key regional industry personnel
- Provide market intelligence on industry trends, marketing trends, competitor activities and strategies
Branch Planning & Budgeting
- Assist in the planning and budgeting processes as required
Professional Development
- Achieve and maintain a proficient level of knowledge and skills of the wider range of company products and services
- Achieve and maintain a superior level of technical and professional skills and knowledge and keep up with current developments and trends in area of expertise
- Develop staff knowledge regarding the activity products and services
- Monitor on-going industry trends, marketing trends, competitor strategies, technical developments, etc.
- Provide mentoring to assigned Graduates and Trainees
Staff Performance Management - Supervisory roles only
- Manage the performance of supervised employees to ensure they meet their performance objectives
- Facilitate and prescribe activity employee development opportunities to enhance their capabilities
- Assist in the development of succession and career plans
Activity Specialisation
- Facilitate lead generation through branches utilising insurance partners in the sales fulfilment process
- Manage and directly sell to higher value clients in conjunction with supplier partners
- Manage supplier partners to ensure that service levels are being met, all leads followed up and business
- process times acceptable
- Ensure suppliers attend to customer and branch queries promptly and professionally
EH&S; and Compliance
- Abide by EH&S; policies and procedures
- Maintain up-to-date knowledge of Company policies and relevant legislation to ensure compliance to limit liability
- Comply with manufacturer and company requirements with hazardous substances
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📌 Account Manager, Insurance
🏢 The Growth Industry
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